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The controller of personal data processing is SIA “Marks M”, unified registration No. 43603011849, legal address: Dūņu iela 9, Jelgava, Latvia LV3001, hereinafter – Nakts Mēbeles.
If you have any questions about how we process your data or protect your privacy, as well as other privacy issues / complaints, please contact us by e-mail: vita.zvaigzne@heavens.lv
You are not obligated to provide us with personal information, but if you do not provide it, you may not be able to make purchases and will most likely not receive the best possible service experience. But it’s your choice, and we respect it.
We process personal data for the following purposes – For the sale of goods and the conduct of business:
– customer identification and service;
– for the preparation of a bill or invoice;
– delivery of goods;
– return or exchange of goods;
– refund of purchase money;
– fulfillment of warranty obligations;
– improvement of goods, development of new goods;
– for commercial purposes, for the advertising and distribution of goods;
– review and processing of customer complaints;
– settlement administration and preparation of reports;
– maintenance and improvement of the website;
– business analysis and planning;
– producing statistics, improving the quality of websites and services;
– Creating customized content through advertising.
– for the provision of information to state or local government institutions in the cases and to the extent specified in external regulatory enactments.
YOUR NAME AND CONTACT INFORMATION (ADDRESS, E-MAIL, PHONE NUMBER) ARE STORED:
To sell and deliver the product to you and to fulfill the terms of the contract between us. It would be difficult for us to send you the product if we did not use your name and contact information. Retention period – no longer than 10 (ten) years from the date of execution of the transaction.
So that we can prepare an invoice for you and meet the requirements of the law on accounting. Retention period – no longer than 10 (ten) years from the date of execution of the transaction.
To provide you with the latest information on our promotions, discounts, new products and services. We will only send you this information with your permission. Retention period – no longer than 2 (two) years from the moment you give permission or until you withdraw your consent to receive news.
To inform you about the progress of the order / purchase and to fulfill the terms of the agreement concluded between us (so that you know when you will receive your order). Shelf life – no longer than 1 (one) year after the end of the communication.
To prevent and detect fraud against you or Nakts Mēbeles. Retention period – no longer than 3 (three) years from the date you last signed in to your account, or no more than 10 (ten) years from the date of the transaction (whichever is later).
To hold competitions. If we cannot use your application in the competition, you will not be able to win. Retention period – no longer than 2 (two) years after the end of the competition, and if you have received prizes, no longer than 10 (ten) years after receiving the prize.
PAYMENT INFORMATION (BANK ACCOUNT NUMBER, BANK CARD NUMBER, EXPIRY DATE, CCV) WILL NOT BE STORED.
SIA MARKS M does not process or store your payment information. Payment information is processed and stored by:
Payment information is required in order for us to receive payment or make a refund, and to prevent or detect fraud against you or SIA MARKS M.
COMMUNICATION HISTORY (USING EMAIL EXCEPT PHONE RECORDINGS)
SIA MARKS M does not record or store telephone conversations with customers, but keeps e-mail correspondence with you in order to serve customers and provide customer support, because you undoubtedly expect the highest quality service. Retention period – no longer than 1 (one) year after the end of such communication.
PURCHASE HISTORY IS STORED:
To ensure the sale of goods, customer service and customer support, the processing of returned goods, and in general to ensure compliance with the terms of the contract concluded between us. Retention period – no longer than 5 (five) years after the entry.
HISTORY OF YOUR ACTIVITIES (INFORMATION ABOUT YOUR PURCHASES IN THE SHOPPING CART AND ANY ACTIVITIES YOU MADE IN E-MAIL, ON WEBSITES AND APPLICATIONS):
To make your shopping in our online stores even more convenient, we keep information about the products in your shopping cart. Retention period – no longer than 5 (five) years after you place the product in the shopping cart.
To send you personalized messages and provide you with the information you need to ensure the highest quality service. The opt-out and settings management features are available at the bottom of each newsletter. Retention period – 2 (two) years from the moment you give permission or until you withdraw your consent to receive news.
INFORMATION ABOUT YOUR DEVICE (INCLUDING YOUR IP ADDRESS AND TYPE OF DEVICE, SCREEN RESOLUTION, INFORMATION ABOUT YOUR LOCATION, AND HOW YOU USE OUR WEBSITE AND APPLICATIONS):
To give you the best shopping experience and improve our apps and website and set default options just for you. Retention period – no longer than 3 (three) years from the date you last signed in to your account or from the date of your last purchase (whichever is later).
To protect our websites and applications, prevent and detect fraud against you or SIA MARKS M. Retention period – no longer than 3 (three) years from the date you last signed in to your account or from the date of your last purchase (whichever date will be the last).
GOOGLE AND FACEBOOK LOGIN INFORMATION IS STORED:
To allow you to log in to our website and apps and to facilitate the purchasing process. Retention period – no longer than 3 (three) years from the date you last signed in to your account or from the date of your last purchase (whichever is later).
In addition to the personal data and information we use in the previous section, Nakts Mēbeles websites use cookies.
When you visit the website or homepage of SIA MARKS M, you will see a window with a message that cookies are used. By closing this message window or clicking “agree”, you confirm that you have read and agree to the cookie information.
WHAT ARE COOKIES?
Cookies are small text files that a web browser (such as Internet Explorer, Firexox, Safari, etc.) stores on a user’s terminal device (computer, mobile phone, tablet) when a user visits a website to identify a browser or store information or settings. You can restrict and delete cookies in the security settings of any web browser. However, without cookies, you will not be able to take full advantage of the website’s features.
Cookies do not usually contain any information that could identify the user, but your personal information held by us may be associated with information collected or stored by cookies.
DEPENDING ON THE FUNCTIONS TO BE PERFORMED AND THE PURPOSE OF USE, NAKTS MĒBELES USES THE FOLLOWING COOKIES:
Website Functionality or Required Cookies: These cookies allow you to browse the website, help make the website usable by providing basic features such as page navigation and access to secure sites on the website, and allow you to use available features such as Add to Cart . The website cannot function properly without these cookies. These cookies include cookies: which provide Facebook login; used to identify user cookie settings; designed to display information about promotional campaigns; which helps identify a person, whether they have a user account or use different browsers, etc.
Website Analytics Cookies: These cookies allow us to evaluate and analyze how our customers interact with websites, to improve both its functionality and your shopping experience. This information is collected and reviewed anonymously, which means that SIA MARKS M cannot identify you from this information. The websites and homepages of SIA MARKS M use Google Analytics, Google Adwords cookies, which are designed to send information about the user’s device and behavior, to collect statistical information to increase the speed of queries sent by users, to determine the user’s location (geolocation), etc.
Preferred Cookies: Allows the website to remember information that changes the way the website works or looks, such as the preferred language or region in which you are located. These cookies will remember your preferences, such as your pre-selected language, etc.
Target or advertising cookies: These cookies are used to serve ads that are relevant to you. These cookies limit the number of times your ad is displayed, making them more beneficial to publishers and third-party advertisers and helping us evaluate the effectiveness of our marketing campaigns. This information is collected and reviewed anonymously, which means that SIA MARKS M cannot identify you from this information. SIA MARKS M uses websites and homepages, including: Facebook cookies for direct marketing purposes, tracking sales information, Google cookies for user identification when sharing content, etc.
SIA MARKS M HAS THE FOLLOWING LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA:
Your application or order – to fulfill your order (purchase), to deliver the product, return the product or money, exchange the product, review your complaint, fulfill the warranty obligations, etc.;
For the fulfillment of regulatory enactments – in order to fulfill the obligation specified in the external regulatory enactments binding on SIA MARKS M;
Your consent.
LEGAL INTERESTS OF SIA MARKS M, WHICH ARE:
To carry out commercial activities;
To sell goods;
To ensure the fulfillment of contractual obligations;
Save your applications and submissions for the purchase of goods, other applications and submissions, notes about them, including those made by calling the call centers, on the websites;
Analyze the operation of SIA MARKS M websites, develop and implement improvements;
Administer your account on Nakts Mēbeles websites;
To develop the assortment of goods;
Advertise our goods by sending commercial communications;
Send other reports on the progress of the fulfillment of the order or obligations and the conditions essential for the fulfillment;
Provide financial and business accounting and analytics;
To ensure and promote the efficiency of the sale and delivery of goods;
Administer payments and un-fulfilled payments;
Apply to state or municipal institutions and courts to protect your legal interests, as well as for legal assistance.
SIA MARKS M does not disclose to third parties or transfer your personal data or any other information about you for processing outside the European Union and the European Economic Area, but Nakts Mēbeles may transfer your personal data to the following categories of third parties for legitimate purposes:
Our insurers and professional consultants to manage risks, obtain professional advice, protect the legitimate interests of SIA MARKS M, and, if necessary, to protect the vital interests of you or others.
To our payment service provider. We share your transaction information with our payment service providers only to the extent necessary for your payment, refund and complaint purposes.
Other service providers, such as a bank (within the settlement) or a delivery / transport company (to deliver the goods to you), or accounting service providers (for keeping and arranging accounting).
To the persons specified in external regulatory enactments, in the specified cases, in accordance with the specified procedures and to the extent.
For more information about your rights, please read the relevant laws and guidelines. You have the following rights with regard to your personal data:
– The right to access the personal information we hold;
– The right to request inaccurate corrections to your personal information held by us;
– The right to request the deletion of your data;
– The right to restrict data processing;
– The right to object to the processing of data;
– Right to data transfer;
– The right to lodge a complaint with the supervisory authority;
– Right to withdraw consent.
This right shall be exercised insofar as the processing of data does not arise from the obligations of SIA MARKS M imposed on it by the applicable external regulatory enactments and which are performed in the interests of SIA MARKS M. You can exercise your rights:
– In writing, sending the application to the legal address of SIA MARKS M;
– In the form of electronic mail, sending the application to e-mail: vita.zvaigzne@heavens.lv
Nakts Mēbeles protects your data using modern technology, taking into account the existing privacy risks and the organizational, financial and technical resources reasonably available to SIA MARKS M, including the following security measures:
– Data encryption when transmitting data (SSL encryption);
– Firewalls;
– Intrusion protection and detection programs;
– Other protection measures in accordance with current technical progress.
How long personal data is stored
The duration of storage of personal data is specified in the section “Purposes and terms of storage of personal data / information”, but SIA MARKS M stores and processes your personal data as long as one of the following grounds exists:
– As long as SIA MARKS M or you can carry out your legal interests in accordance with the procedures specified in external regulatory enactments (for example, to submit objections or bring an action in court);
– As long as SIA MARKS M has a statutory obligation to store data;
– As long as your consent to the relevant processing of personal data is valid, unless there is another legal basis for the processing.
When the conditions mentioned here end, your personal data will be deleted.
Changes to the Privacy Policy
SIA MARKS M has the right to unilaterally change this Privacy Policy. We will make the current version available on our website www.naktsmebeles.lv or send it to you by e-mail.
2022 © Nakts Mēbeles, Pils Matrači, Heavens are registred trademarks and property of SIA “Marks M”.